Refund and Returns Policy
This is a sample page.
Overview
📦 Return Policy
Last updated: [Insert Date]
We want you to love your buttons! If something isn’t quite right, we’re here to help.
✅ Returns & Exchanges
Due to the custom nature of most of our buttons, all sales are final unless the item arrives damaged, defective, or significantly different from what you ordered.
If there’s an issue, please contact us within 7 days of delivery with a photo of the product and your order number. We’ll gladly work with you to make it right—whether that means a replacement or a partial refund.
🚫 Non-Returnable Items
- Custom designs with names, photos, or special requests
- Items marked as clearance or final sale
- Wear and tear from customer use
📬 Return Shipping
If a return is approved, return shipping costs are the customer’s responsibility unless the error was on our end.
❓Frequently Asked Questions (FAQ)
Q: What kind of buttons do you make?
A: We make high-quality pin-back buttons in various sizes—including 1”, 1.25”, 4” stand-up display buttons, and custom rectangle shapes. We also offer themed packs and specialty designs for events, fandoms, and more!
Q: Do you accept custom button orders?
A: Yes! We love bringing your ideas to life. You can upload your design or contact us for a quote. Custom bulk pricing is available too.
Q: How long does shipping take?
A: Orders typically ship within 3–5 business days. Custom or bulk orders may take a little longer. You’ll receive tracking as soon as your order ships.
Q: Can I request a rush order?
A: Yes, depending on current order volume. Message us before ordering if you’re on a deadline.
Q: Do you offer bulk discounts?
A: Absolutely! We offer discounts for orders of 25 buttons or more. Email us or use our quote form for pricing.
Q: What if my button arrives damaged?
A: We’re so sorry! Contact us within 7 days of delivery with a photo and we’ll take care of you.
